Job Summary

We are looking for an Account Manager to join our growing team. This position plays a critical role to act as the bridge between the client and the agency. You are responsible for ensuring that the agency is meeting the client’s needs and working with all the key functions that go into creating the agency’s output. You are constantly solving problems, managing internal and external communications, and driving projects to completion.

• Manage a portfolio of different client accounts and projects
• Act as the first point of contact for client questions and requests
• Plan, coordinate and implement client campaigns and initiatives
• Be organized, with strong attention to detail and time management
• Work within an internal and external teams
• Research clients' products, services, plans, competitors and target markets in order to develop the insight needed for a successful project outcome
• Develop creative briefs that communicate project needs and requirements; in order to get both internal and external teams aligned
• Ensure that project deadlines and budgets are met, communicating and seeking approval of any changes
• Keep the team and the client up to date with useful knowledge
• Maintain accurate records of meetings, decisions and next actions
• Actively work with accounting to manage project budgets and billing
• Whenever possible, work with existing clients to forecast projects and budgets
• Develop an estimate for new projects with input from accounting, account and creative leadership
• Develop a statement of work to set expectations
• Develop a project schedule in conjunction with internal and external teams
• Develop a creative brief
• Actively manage and respond to clients, team members and projects
• Ensure the traffic calendar is accurate and updated covering all billable and non-billable jobs

Qualifications:   

• Bilingual (Spanish & English)
• 4 years of professional work experience in Public Relations, Marketing, Communications, or other relevant field.
• Bachelor's degree in Public Relations, Marketing, Communications, or other relevant field.
• 2 years of project management experience.
• Ability to articulate ideas and information concisely and accurately.
• Proficient in using essential software and digital tools, quickly learning new systems to improve productivity and adapt tp evolving technology.